It’s not fair. I know. Smaller churches must be better at hospitality than larger churches. First, I will explain why. Then I will demonstrate how this perceived inequity is to the benefit of smaller churches.
Guests have different expectations of different-sized churches. When new people or families walk into an extraordinarily large church, most will expect anonymity. A 500,000 square-foot campus with thousands of people has a different feel than a smaller church with one hundred people.
For example, when I enter Tropicana Field for a Tampa Bay Rays game, I do not expect people to go out of their way to show hospitality. The ballpark is enormous, and there are—on average—between 15,000 and 20,000 others walking around. I’m thankful they focus on efficiency more than hospitality. I get frustrated when the parking attendant wants to have an extended conversation. When I walk into a small, family-owned restaurant, however, my expectations change. Hospitality is now the priority and not efficiency...
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